Out-Tasking Performance Leaders

Out-Tasked System Administrators (OTSA) are responsible for off-hour/daily client system administration & operational support. Specific role and responsibilities are established according to service need & the scope defined during the client consultation.

Role & responsibilities include: 

Coordination & assistance in system administration-related tasks

User account administration

Off-hour Application performance monitoring

Off-hour Backup/Recovery monitoring

CPU/Disk/Memory log monitoring

Out-Tasked System Administrators can also:

Participate in your staff meetings and weekly status updates.

Assist with incident submittal & management.

Act as an alternative point person for issue escalation.

Provide alternative ad-hoc new user assistance.